Privacy Notice

How we handle your data

Last updated: 30 May 2026. searchmybuilder.com is a trading name of Thynk Ltd, which is the data controller for the personal data described below.

1. Who we are

Controller

Thynk Ltd, trading as searchmybuilder.com, is the controller for personal data collected through this service. Contact: [email protected].

2. What we collect

Categories of personal data

  • Contact & order data — email address and payment confirmation, used to deliver your report and provide receipts.
  • Search input — the company names, numbers or postcodes you enter.
  • Usage & device data — IP address, browser type, pages visited, time on site, used for security, fraud prevention and to improve the service.
  • Support correspondence — any messages you send us.
  • Cookies — strictly necessary cookies to operate the site; we do not set advertising cookies.

Payment card details are collected and processed directly by Stripe (our payment provider). We do not see or store your full card details.

3. Why we use it (and our lawful basis)

Purposes

  • To provide the service (generate and deliver reports, send receipts) — lawful basis: performance of a contract.
  • To run and secure the site (logging, fraud prevention, abuse detection) — lawful basis: legitimate interests.
  • To improve the service (aggregated analytics) — lawful basis: legitimate interests.
  • To meet legal and accounting obligations — lawful basis: legal obligation.
  • To respond to support requests — lawful basis: legitimate interests.
4. Who we share data with

Recipients

  • Stripe — our payment processor; handles payment processing and stores card details on their secure infrastructure.
  • Tawk.to — our live chat provider; processes your IP address, browser data and chat messages while you use the chat widget. See tawk.to/privacy-policy.
  • Infrastructure & hosting providers — to host the service and store data securely.
  • Analytics & error-monitoring providers — to keep the service reliable.
  • Professional advisers — accountants and legal advisers where strictly necessary.
  • Authorities — where required by law or to protect our rights.

We do not sell your personal data. Some of our processors are based outside the UK/EEA; where they are, transfers are protected by appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

5. Public-record data in reports

Information about company officers

Reports may include limited personal data about company officers (e.g. director names, roles, appointment dates) sourced from the public Companies House register. This is processed under the lawful basis of legitimate interests — helping consumers make informed decisions about who they hire — balanced against the rights of data subjects. Subjects can request corrections via [email protected] (see also our Legal & disclaimer).

6. Retention

How long we keep it

We keep order and accounting records for 6 years to meet UK tax law. Server logs are retained for up to 90 days. Support correspondence is retained for as long as needed to resolve your query and a reasonable period after.

7. Your rights

Under UK GDPR

You have the right to access, rectify, erase, restrict, port and object to processing of your personal data, and to withdraw consent where processing is based on consent. To exercise any of these rights, email [email protected]. We aim to respond within one month. If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

How we protect data

We apply appropriate technical and organisational measures to protect personal data, including encryption in transit (HTTPS), access controls, and limiting access to personal data on a need-to-know basis.